Moovit Ticketing Privacy Notice (en)

Last Updated: April 22, 2020

 

Moovit App Global Ltd. (“Moovit”, “us”, “we”, or “our”) invites you (the “User”, “you” or “your”) to use the mobile ticketing services made available via our downloadable mobile application (the “Moovit App”) and related public transportation information services (collectively referred to as the “Ticketing Service”, as further detailed below).

Please read this Ticketing Privacy Notice (this “Ticketing Privacy Notice”) carefully before accessing and using the Ticketing Services. By accessing or using the Ticketing Service, you are accepting the practices described in this Ticketing Privacy Notice and the Ticketing Terms of Service. If you disagree to any term provided herein, you may not access or use the Ticketing Services.

 

The information collected regarding your use of the Ticketing Service is in addition to any and all information that Moovit collects through your use of the Moovit App, for which the General Privacy Notice applies. This Ticketing Privacy Notice is merely an addendum thereto and all Users remain subject to the General Privacy Notice. In case of a contradiction between this Ticketing Privacy Notice and the General Privacy Notice, this Ticketing Privacy Notice will take precedence with respect to the Ticketing Service. All capitalized terms not defined herein shall have the meaning attributed to them in the Ticketing Terms of Service.

 

Please note: you are not obligated by law to provide us with any information. You hereby acknowledge, warrant and agree that any information you do provide us is provided of your own free will and consent, for the purposes and uses described herein.

 

1.  INFORMATION COLLECTED FROM YOU

 

Moovit may collect non-identifiable and anonymous information (“Non-Personal Information”) which consists of technical information and behavioural information, information regarding the activity of the User on the Ticketing Service, as generally described in the General Privacy Notice.

 

Additionally, Moovit may collect individually identifiable information (“Personal Information”) of the User, including full name, mobile phone number, email address, locations of departure and destination, planned trips, information related to a User’s eligibility for certain special category mobile tickets at discounted fares and the User’s entitlement as required by the applicable Ticketing Partner or Transit Operator, payment card information and the actual mobile tickets the User has purchased.

 

For the avoidance of doubt, any Non-Personal Information that is connected or linked to Personal Information (for example, in order to improve the services Moovit offers) is also deemed and treated by Moovit as Personal Information, as long as such connection or linkage exists. It is your voluntary decision whether to provide any Personal Information, but such Personal Information is necessary for the provision of the Ticketing Service. Accordingly, if you choose not to do share certain Personal Information, we may not be able to have your payments processed and/or provide you with the Ticketing Service.

 

To enable us to perform our contract with you, we collect Non-Personal and Personal Information for the following purposes: (i) to provide you with and operate the Ticketing Service; (ii) to connect Users with Ticketing Partners and Transit Operators for purposes of the Ticketing Service; (iii) to verify the identity of the passengers and ticket holders; (iv) to be able to contact Users for the purpose of providing them with technical assistance, support, and collect feedback; (v) to be able to reply to User online queries; (vi) for customization and improvement of the Ticketing Service’s accuracy and interface and any technical integrations with our Ticketing Partners. In addition, where we are required by law, we may process or disclose your information to (vii) comply with governmental agencies’ requests, and (viii) to comply with any applicable rule or regulation.

 

For avoidance of doubt, Users must have a valid Moovit User Account in order to use the Ticketing Service and, as such, the information collected thereto shall be applicable to this Ticketing Privacy Notice. Moovit may thus use any information collected for your use of Moovit’s services via the Moovit App in order to provide you the Ticketing Service. You represent and warrant that all information provided via the Ticketing Service is complete and accurate during the entire duration of your use of the Ticketing Service.

 

2. HOW WE USE AND SHARE YOUR INFORMATION

 

As part of the Ticketing Service, Moovit partners with trusted Third Party Services to provide you with integrated in-app transit ticketing and fare payment services that allow you to seamlessly purchase transit tickets for and ride public transit in select cities. In order to provide you with the Ticketing Service, Moovit needs to share certain information with its Ticketing Partners and other Third Party Services, in accordance with our General Privacy Notice and this Ticketing Privacy Notice.

 

User Data. In order to provide you the Ticketing Service and offer you a seamless user experience, we must transfer control over certain User data points belonging to you to our Ticketing Partners, as detailed in this Ticketing Privacy Notice. Use of the Ticketing Service may require you to open separate and distinct user accounts directly with our Ticketing Partners in order to provide you with the integrated services. Transferred User data may include a User’s name, email address, telephone number and certain device information, such as device language.

 

ONCE TRANSFERRED, OUR TICKETING PARTNERS WILL HAVE INDEPENDENT CONTROL OF SUCH DATA AND MAY USE THE DATA IN ACCORDANCE WITH THEIR PUBLISHED POLICIES AND THEIR SEPARATE AGREEMENTS WITH YOU. BY USING THE TICKETING SERVICE, YOU CONSENT TO SUCH TRANSFER OF YOUR DATA BY MOOVIT TO OUR TICKETING PARTNERS FOR THE PURPOSE OF ENABLING THE TICKETING SERVICE. MOOVIT’S TICKETING PARTNERS ARE INDEPENDENT SERVICE PROVIDERS AND MOOVIT DOES NOT ASSUME ANY LIABILITY WHATSOEVER REGARDING THE INFORMATION COLLECTION, PRIVACY OR DATA SECURITY POLICIES OF THESE THIRD PARTY PROVIDERS, OR ABOUT ANY KIND OF USE OR MISUSE OF TRANSFERRED USER DATA, LEGAL OR OTHERWISE, RELATING THERETO.

 

For the avoidance of doubt, Moovit may share your Personal Information in additional manners, pursuant to your explicit approval. Additionally, we may transfer, share or otherwise use anonymized, aggregated or non-personal information in our sole discretion and without the need for further approval.